If it works from the local drive, I recommend verifying the network setup. This will help determine whether the issue is with the process overall or if the issue might be something with the network and how it's working with the program, in particular with QuickBooks and the email. If so, try moving the company file to a local drive and go through the process of creating or exporting the invoice to PDF or email. The next thing to consider is if the company file is located on a network.
Xps to pdf recommendations windows 10#
Check out this article to learn more: Which Windows 10 version works best for QuickBooks Desktop? It's something the engineering team is working on, but in the meantime, we recommend uninstalling the 4.8 and installing a lower. It's causing many strange behaviours such as freezing, crashing, and overall just not quite working the way it should. net framework for that version of Windows. While it's good to have the most up-to-date system, QuickBooks Desktop has run into issues with working on the 4.8. The first thing that stuck out to me is that you're using Windows 10. I can see that you've been dealing with this issue for quite some time, so I'd like to do what I can to help clear it up. It's great to hear that you've familiar with QuickBooks and the IT side of having a program such as this on a computer. Our customers are extremely frustrated with no help from QuickBooks.
How do you report a bug to the developers? How do we get this fixed? If it's not in their script, they can't help. We've contacted support multiple times with no success. We've gone so far as to replace workstations with brand new fresh installed Windows 10 systems. We've gone through the XPS/PDF issues KB. As soon as the QB process that exports to PDFs hangs, the whole PDF export is broken until you restart QB. It's not an Outlook issue.Īs far as we can see, the issue is with the way QuickBooks is calling the XPS writer to create PDFs. Restart QuickBooks and everything works again for a while. If you're emailing, it says "Outlook is not responding". The user can no longer create PDFs until QB is restarted. Some of the time if the user waits long enough, QuickBooks recovers and responds but the invoice isn't created. When a user creates/exports an invoice to PDF or email, QB often hangs or freezes. The issue seems to have started with the June 2019 update. With both QuickBooks 20, across multiple updates. We've had this same issue across multiple clients. To start, we're a team of IT professionals with extensive QB experience.
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